What We Do
Email Issues
Email problems are one of the most common reasons people call us. From emails not syncing across devices to setting up a professional business address — we sort it all out quickly and explain what was wrong.
What we cover
- Email setup & migration
- Multi-device sync (IMAP)
- Spam reduction
- Microsoft 365 & Google Workspace
- Bigpond & legacy email providers
Frequently asked questions
Why are my emails not syncing across my phone, tablet and computer?
Almost always an account type issue. If your email is set up as POP3, it only downloads to one device. We migrate you to IMAP, which keeps everything in sync automatically across all your devices.
Can you help with Bigpond email problems on the Gold Coast?
Yes. Bigpond (Telstra Mail) is one of the most common email issues we see. Whether it is login problems, emails disappearing, or not syncing, we have seen it all and can fix it.
How do I set up a professional email address for my small business?
We can set up a professional email (like you@yourbusiness.com) using Google Workspace or Microsoft 365. Both cost around $7-10 per month per user and look far more professional than a Gmail or Bigpond address.
Why is my email going to spam or junk?
Common causes include incorrect DNS records (SPF/DKIM), sending behaviour that triggers spam filters, or your email address being on a blocklist. We diagnose the cause and advise on the correct fix.
Can you transfer all my emails when I switch to a new provider?
Yes. We migrate your full email history, contacts and folders when switching providers so you do not lose anything.
Need help with email issues?
On-site across the Gold Coast & South Brisbane, or remote anywhere. Same-day where available.