Printer/scanner setup and troubleshooting

Printers love to act up at the worst time. We help Gold Coast homes and small businesses get printers and scanners working smoothly, either onsite or via a quick remote session. Fixed-price options, friendly service, and same-day, where possible.

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Printer & scanner help (home & small business)

New printer or scanner setup (done properly)

We unbox, connect to Wi-Fi or USB, install the right software, add the printer to all your devices (Windows, Mac, phones/tablets) and do a test print/scan so you know it’s working.

GC Tech tip: Place the printer where it gets a solid Wi-Fi signal (not in a cupboard), and write the Wi-Fi name/password on a note inside the printer tray lid.

“Printer is offline” or “can’t find the printer”

This is the most common headache. We reconnect your printer to the same Wi-Fi name your computer uses, remove and re-add the printer, and update the driver if needed.

GC Tech tip (Windows): Settings → Bluetooth & devices → Printers & scanners → select your printer → Remove, then Add device.
GC Tech tip (Mac): System Settings → Printers & Scanners → minus (–) to remove → plus (+) to add; choose AirPrint if available.

Wi-Fi & network printing issues

Dropouts, prints stuck in queue, or one laptop prints while another can’t? We fix Wi-Fi naming mix-ups (2.4 GHz vs 5 GHz), clear stalled print queues, and make sure each device talks to the correct printer.

GC Tech tip: Restart order matters. Turn your printer off/on, then restart the computer. If the queue is stuck, cancel all jobs before trying again.

Scanning to computer, phone or cloud

We set up scan-to-PDF on Windows/Mac, get your vendor app working (HP Smart, Epson iPrint, Brother Utilities, Canon IJ), and show you how to scan to email, OneDrive, Google Drive or iCloud.

GC Tech tip: If scanning fails after an update, reinstall the manufacturer app and allow any “Files/Photos” permissions it asks for.

Print quality fixes (faint, streaky, smudged)

We run cleaning/calibration, check paper type settings, and clean rollers so your pages feed straight.

GC Tech tip (inkjet): Run Nozzle Check/Clean Printhead from the printer’s maintenance menu, then print a plain text page to test.
GC Tech tip (laser): If pages are grey or streaky, gently remove the toner and shake side-to-side, then reinsert. If it still streaks, the drum/toner may need replacing.

Got questions?

Not sure where to start? Send us a quick message with your device model and the problem. We’ll tell you the fastest, most affordable fix. No difficult to understand tech jargon.

Ready to book?

Use the button below to book your spot today, we have in-home or remote sessions available